Terms and Conditions

Confidentiality

Confidentiality is a fundamental principle in psychological practice. At Bryce Psychology Services Ltd, we prioritise your privacy and ensure that all discussions with your therapist remain confidential. All records are securely maintained and used only for purposes connected with providing psychological services and meeting relevant professional, legal, regulatory, and administrative requirements. Further details on how your personal information is handled can be found in our Privacy Policy.

Information remains confidential unless there is an agreement between you and your therapist to discuss matters with a third party, in which case your consent will normally be obtained. Exceptions to confidentiality may include:

• If your therapist has reason to believe that your life or someone else’s life is at immediate risk;

• If disclosure is required by law, including safeguarding concerns regarding children or vulnerable adults;

• If the therapist is required to provide information as part of a legal process.

Wherever possible, any necessary disclosures will be discussed with you in advance.

Your therapist may also discuss aspects of your therapy within professional clinical supervision in order to maintain high standards of care. These discussions are subject to professional confidentiality requirements, and identifying information will be kept to the minimum necessary.

Where treatment is funded by a health insurer, certain information may need to be shared with the insurer and/or its authorised billing provider in order to administer your treatment and claim. This may include information such as your name, membership or authorisation details, dates of treatment, fees, and other information reasonably required to process or validate the claim. Further information about this is provided in our Privacy Policy.

We take reasonable steps to protect the confidentiality and security of your information. However, no electronic communication or technology platform can be guaranteed to be completely secure.

In the event of a personal data breach, we will assess and document the breach and take appropriate steps to contain and address it. Where required by data protection law, we will notify the Information Commissioner’s Office (ICO) without undue delay and, where feasible, within 72 hours of becoming aware of the breach. Where a breach is likely to result in a high risk to your rights and freedoms, we will also notify you without undue delay.

Commitment to Diversity and Inclusion

Bryce Psychology Services Ltd values and respects diversity. We do not tolerate discrimination based on age, gender, gender identity, sexual orientation, marital status, religion, race, nationality, disability, heritage, political beliefs, or other protected or personal characteristics.

Our practice is committed to providing an inclusive, respectful, and supportive environment for all clients.

Appointments

Therapy sessions typically last 50 minutes for individual clients.

Sessions may be conducted via secure video consultation or telephone.

If technical difficulties arise due to internet, telephone, or other service disruptions, reasonable efforts will be made to continue the appointment using an appropriate alternative method where possible.

If a significant proportion of an appointment is lost because of technical problems, your therapist will use reasonable professional judgement in determining whether the appointment should be rearranged or otherwise accommodated.

Cancellations & Missed Sessions

We understand that unexpected circumstances can arise. However, to ensure efficient scheduling, we require a minimum of 72 hours’ notice for cancellations or rescheduling.

If you cancel or request to reschedule with less than 72 hours’ notice, a cancellation fee of 50% of the applicable session fee will normally apply. Appointments missed without prior notice will normally be charged at the full applicable session fee.

Where treatment is funded through health insurance, insurers do not normally fund cancellation or non-attendance charges. Where a cancellation or missed-session fee applies, this will normally be payable directly by the client and will be charged in accordance with any applicable agreement between Bryce Psychology Services Ltd and the insurer.

For insured clients, the applicable cancellation fee will therefore be based on the session fee agreed with the insurer rather than any higher standard private fee, where required by the insurer's terms.

Exceptional circumstances will be considered at the therapist's discretion.

Where possible, we will provide reasonable advance notice of therapist leave or any appointments that need to be cancelled or rearranged by Bryce Psychology Services Ltd. No charge will be made where the therapist cancels an appointment.

Payment Terms

For privately funded clients, sessions must normally be paid for in advance to confirm a booking. Payments may be made by bank transfer, card payment, or another agreed payment method.

Where payment is required in advance and has not been received within 24 hours of booking, the appointment may be released or cancelled.

Different payment arrangements apply where treatment is funded through a recognised health insurer.

Clients using health insurance are responsible for providing accurate and current membership, authorisation, and claim information and for ensuring, as far as reasonably possible, that their policy provides appropriate cover for the treatment being requested.

Where treatment has been authorised by an insurer, Bryce Psychology Services Ltd will charge for treatment in accordance with the fees and terms agreed with that insurer.

Clients will not be charged the difference between Bryce Psychology Services Ltd's standard private fee and a lower fee agreed with their insurer.

Where an insurer advises that an excess, co-payment, benefit limit, exhausted benefit, or other policy-related shortfall is payable by the client, the client will be responsible for that amount. Where possible, you will be informed of any such costs in advance.

If an insurer declines to fund treatment because the treatment falls outside the client's policy entitlement, authorised benefit, agreed treatment period, or other applicable policy terms, the client may be responsible for charges that have been clearly agreed with them.

Clients will not automatically be held responsible for an insurer declining an invoice because of an administrative or billing error attributable to Bryce Psychology Services Ltd.

Clients using insurance are responsible for notifying Bryce Psychology Services Ltd of any relevant changes to their insurance cover, membership, authorisation, benefit limits, excess, or other circumstances that may affect payment.

Where an insurer authorises a specified number of sessions or financial benefit, treatment funded by the insurer must normally remain within that authorisation unless further approval is obtained. If further treatment is clinically recommended after insurance funding has ended, options for continuing treatment can be discussed separately.

Invoices and claims for insured treatment may be submitted directly to the insurer or through an authorised electronic billing provider such as Healthcode.

Additional services, including psychological assessments, report writing, letters, or other work outside a standard therapy appointment, may incur additional charges. Any additional fees will normally be discussed and agreed in advance.

Concerns & Complaints

We aim to provide a high-quality, professional psychological service.

If you have any concerns about the service you have received, we encourage you to raise these directly with your therapist in the first instance so that there is an opportunity to understand and address the issue.

If your concern cannot be resolved, you may raise concerns about professional practice with the Health and Care Professions Council (HCPC) where appropriate.

As a Chartered member of the British Psychological Society (BPS), your therapist is also expected to work in accordance with relevant BPS professional and ethical standards.

Concerns relating specifically to the handling of your personal information may be raised with the Information Commissioner’s Office (ICO).

Further information about professional registration, data protection, and how your information is handled can be found in our Privacy Policy.